Success Story
Tabacal

TABACAL is leader in the sugar production and citruses in the Argentina North West.

Customer

Industry

Solution

Tabacal

Manufactura, Consumo Masivo

Microsoft Dynamics CRM, Microsoft Dynamics ERP GP

Customer Challenge
With little visibility of Customer Service cases, without statistics on claims and their kind, and with the need of consolidated information, TABACAL looked for a solution for these daily issues that prevented it from work orderly.

Solution Offered by AXXON
When Axxon Consulting analyzes the TABACAL requirements, it establishes that the best way to cater for its needs was through the deployment of Microsoft Dynamics CRM. This customer loyalty software offers a complete suite of marketing, sales and customer service. All with the experience of a familiar user, since it is based on Microsoft Office and Outlook Microsoft Office.

Benefits for TABACAL
Since the deployment of Microsoft Dynamics CRM, TABACAL obtained the benefit of centralized information, which allowed to handle priorities by means of the Workflow, as well as to minimize the difficulty of report generation that required much operative work.