The company already had a set strategy of CRM, favoring patient loyalty with its doctors, giving a competitive advantage.
Microsoft Dynamics CRM
Solution Offered by AXXON
LABORATORIES RAFFO chooses Microsoft Dynamics CRM as a strategy that allows the company to identify, attract and retain customers, as well as to help them to increase their satisfaction and to optimize the yield of their business in this way.
CRM offers LABORATORIES RAFFO an instant vision of customer relationships by means of complete information that show sale forecasts, account history, service summary and much more.
Benefits for TECNOFARMA
After deploying Microsoft Dynamics CRM, LABORATORIES RAFFO managed to centralize the patients and doctors base. Also it allowed it to have a more efficient management of its health program.
LABORATORIES RAFFO could have a generic vision of patients and doctors with a fast access to information.
The project of CRM for Laboratorios RAFFO was carried out in PERU and ECUADOR.